Contractors in the construction industry must approach things correctly for optimum success.
Though they largely play by their own rulebook, a measure of humility and accountability is required here so that the opportunities keep coming in. Otherwise, they may risk being seen as ‘rogue agents’ of sorts, entities who’re not trustworthy of all the expense that building work inevitably brings.
Therefore, if you’re a contractor yourself, you need to know what your customers want from you. You’ll find the essential points you need to consider below.
Glowing Recommendations
Almost nobody will work with a contractor who’s a ghost in their industry.
Because contractors can be frequently viewed as rogue agents, examples of their fine moral character become even more important to gauge. The first port of call will be to any one of the websites that list tradespeople by virtue of their reputation and work history, so getting your contracting firm seen in credible online spaces is an essential step to take.
Potential customers will also consult their loved ones for insight into their opinions and experiences. Who have they worked with in the past that did a good job? Do they know of any anecdotes where a contractor swindled their customers or provided a lacklustre service? In the end, it’s vital that people have nothing but good things to say about your contracting firm.
CSCS Card Holders
A Construction Skills Certification Scheme (CSCS) gives contractors an extra layer of credibility and highlights their dynamic work ethic.
After all, because these cards are not mandatory in the UK by law, being the holder of a CSCS card demonstrates a contractor’s ability to go the extra mile and nurture their passion for what they do. At cscsexam.co.uk, you can take a series of mock tests that will develop your skills and any talents of those working under you too.
You’ll be better prepared for high risk and specialist activities, and more equipped to oversee and maintain a safe work site upon completion also.
Many customers won’t align with a contractor who is without a CSCS card too, so though they are not mandatory by law, they are somewhat mandatory if you want to grow your contracting firm to its fullest potential. Prove your willingness to raise standards in your workplace, and numerous opportunities should arise from that dedication.
Tailored Service
After raising your standards with your internal contracting processes, the final step is to do the same for the needs of your customers.
This means providing fast response times to all customer concerns and queries, deeply respecting the customer’s terms for the work being carried out, and being transparent and open to feedback throughout the entire process.
There may be scheduling conflicts that you need to account for or suggestions for remedial work that you need to listen to if they’re not wholly satisfied with the finish of your work.
Remember, customers now have online resources that instantaneously enable them to challenge problematic contractors, so gone are the days where one can provide a shoddy service and slip into the shadows soon after.
You’re accountable for the work that you perform, so live by that same code.
Collaborate with customers until they’re satisfied, and your reputation as a contractor should flourish.
