The growth of online estate agents is not just down to the fact that they save vendors and landlords many thousands of pounds when compared with traditional high street estate agents.
Selling your house online through a digital-only agent is a largely satisfying experience, according to the majority of online estate agents reviews.
Here, Property Division picks out 18 digital-only estate agents, some of which also act as online letting agents, to see whether a private house sale is a viable option.
Our research involved looking at websites providing online estate agents’ comparison service by publishing user reviews of what the internet-only property firms offer. All the excerpts we pick out were published between June 2016 and August 2019.
18 Best Online Estate Agents
6. Sell My Home
9. I am The Agent
10. House Simple
11. House Network
16. 121 Move
18. Property Solvers
When it launched in 2015 Your Online Property Agent promised to make the process of selling your home affordable, simple and transparent. They are a fixed fee agency that give sellers the best of both worlds: the reassurance of a dedicated local estate agent to guide you through your sale, combined with the cost-saving efficiency and 24/7 access of an online service.
The local consultant was positive and made some great suggestions about marketing. Before long we had viewings and an offer. And all at less than a local estate agent would charge.
To book your free online valuation with YOPA. click HERE
Launched in 2004, Visum says that as the UK’s first online letting and estate agent renting or selling your house quickly is what we do best. It backs up its claim by advertising rental and sales properties on all the country’s leading property portals.
Visum Estate Agents User review
You are in control the whole time during the sale process. Visum offers help for anything at any stage. I found the whole process responsive.
Established in 2008, Urban says all its customers benefit from a full estate agency service, backed by five-star customer service and professionally qualified staff, 7 days a week, 360 days a year.
Weekly updates were useful and the system of emailing contact details at the same time as the phone call was invaluable.
Set up by TV personality Sarah Beeny in 2009 and relaunched as an online-only estate agent in October 2013, Tepilo says it has a team of trained property experts and an easy to use website available 24/7.
They have dedicated teams for each stage of sale, from initial set up, I was assigned a wonderful business manager to a dedicated 24hr viewings team, to a fabulous sales negotiator and now I have a final stage contact to close out with my lawyer.
With the exception of carrying out viewings, Settled says it provides all of the services you might expect from a traditional agent plus the option to pay up front or later.
From the start the online chat facility was brilliant, helpful friendly advisors. Good photos and plans. Had 6 requests for viewings the next day, easy to arrange and did them all in one day and received an offer over the asking price same day.
6. Sell My Home
This online estate agent might not do viewings, but Sell My Home – which was founded in 2013 – says other than that you have a full service agency working for you.
The technology combined with polite, available and market savvy staff is a brilliant combination.
Calling itself the world’s first 24/7 estate agency, Purplebricks – which launched in 2014 – says its dedicated local experts will provide you with a professional valuation and offer their advice and expertise, all with no obligation.
Our local agent has been extremely friendly, efficient & knowledgeable, very supportive & always on hand, even though it only took three days to sell our house.
This online estate and letting agent was launched in 2010. The site says it provides the same service as a high street agent, the only difference is you show people around your property.
Within less than 1 day we had enquiries/viewings & a viable tenant who moved in 10 days later. Just a superb service & will have no hesitation to use them in the future. Best of all was real value for money & there was no need to have an estate agent.
9. I am The Agent
The online estate and letting agent’s website says it has enjoyed more than five years’ of success and its mission is “to be transparent, without any hidden fees, allowing you to be in control whilst we are on hand to assist when needed”.
It was the easiest and best value property transaction I’ve experienced in over 40 years of buying and selling property. Knowledgeable staff who are happy to go out of their way to help and advise.
10. House Simple
Operating for eight years, this site provides users with an online dashboard area. Vendors can monitor the progress of their sale by seeing live viewing requests, communicate with the viewer through the online messaging system and receive feedback and notifications of offers.
A professional, reliable service from start to finish. The call centre was always helpful, not to mention open much longer than standard office hours. The staff always go above and beyond.
11. House Network
Established in 2004, this digital agent’s website says: “Our local experts will always take the time to personally visit you for a free in-home valuation.” Other services include an online chat facility and a dedicated account.
Excellent service throughout. The staff were very friendly and the whole experience was one I was extremely satisfied with.
Set up in 2006, the site says it “employs locally based property professionals across England and Wales, who’ll act as your trusted advisor”. It adds that flexible pricing is on offer, including a no sale, no fee option.
They make great use of modern technology to produce a professional looking marketing page with accurate floor plans and detailed descriptions.
This Yorkshire-based digital business, which was established in 2010, boasts it has no hidden fees or charges and offers to refund vendors who pay upfront and later decide they were not happy with Esale’s service.
We cannot find fault in the way Esale dealt with matters. Their professional attitude helped complete our sale.
Providing a full estate agency service – including photos, floorplans, viewings arranged, offers negotiated and property sales progressed to completion – this digital business has been operating since 2011.
Helpful, professional, on the ball, reliable and most of all so supportive. [My agent] was always on the other end of the phone when needing him.
Launched by the group behind EasyJet in 2015, this online easte and letting agency has round-the-clock support as well as local property experts throughout England and Wales.
I am very pleased with the service, which has been provided by easyProperty… I would recommend this company to anyone who is looking to sell their property.
16. 121 Move
Trading since 2006, this online estate agent provides floorplans with room measurements, professional photographs a free property valuation report and web portal advertising. Options include a For Sale board, Energy Performance Certificate and premium listings.
Communication between 121, vendor and potential buyers is simple and easy. Pictures are loaded promptly and any subsequent amendments to your listing are carried out without fuss or delay.
With over 50 years of collective industry experience, this online estate and letting agency offer properties to rent and sell throughout Wetherby, Leeds, Harrogate and surrounding areas.
18. Property Solvers Quick Estate Agency
Property Solvers’ quick estate agency operates differently to many others in that they focus on getting their clients firm offers in under 28 days. For them, it’s not about over-pricing properties to win business but getting sellers a realistic price within the shortest timeframe.
What’s more, there are no tie-in contracts and they won’t charge you a fee until the property sale is completed.
More than 5% of the 1.3 million residential property sales that completed in 2015/16 were sold through online estate agents, with home owners paying from less than £300 to over £1000. This compares very well with traditional bricks-and-mortar estate agents, which typically charge 2-3% of the sale fee plus VAT.
Unlike traditional estate agents, however, the best deals are often reserved for sellers who are prepared to pay up front.
It should also be remembered that many online estate agents base their charges on the services on offer. When you are embarking on a private house sale, it is advisable to ensure your online estate agent provides the following…
- In-depth valuation based on the property’s age, location and current market conditions.
- Professional photographs, a floorplan and an Energy Performance Certificate
- A For Sale board
- Exposure on third-party house sale portals, such as Rightmove and Zoopla. Beware that online estate agents are barred from listing your home on OnTheMarket
- An account allowing you to manage viewings and receive offers.
Some vendors are happy to handle every aspect of their property sale, but those that are not are advised to check whether their online estate agent provides…
- A local property agent to handle viewings
- Online contact 24 hours a day
- Help with drawing up a memorandum of sale and monitoring conveyancing through to exchange and completion
The best online estate agents are proving popular with a generation of vendors who have grown up booking holidays, arranging insurance and managing their finances online.
And with a growing percentage of people now renting their homes privately, internet-only property businesses that are also online letting agents will take a growing share of the market in years to come.